FAQ

Frequently asked questions

How should I care for my apparel from Borneo?

You may wash by hand, cold water with mild soap and hang or lay flat to dry. To best care for your swimwear, always rinse with fresh water after each use, especially after use in chlorine and seawater.

What is the currency on this website?

All prices are listed as United States Dollars ($USD).

What is Borneo Exchange/Return Policy?

We work our hardest to create the highest quality and well-designed products. If you are not satisfied with your product, please return any unworn merchandise within 14 days of receipt for a refund (less a 10% restocking fee if deemed applicable). Any sale merchandise is FINAL and can only be EXCHANGED unless situation permits otherwise. Clearance items are FINAL. We do require that you return any merchandise unworn with your receipt (order confirmation emailed to you) or reference to your order.

Returned packages should be returned preferably through a prepaid, traceable method such as USPS, FedEx, UPS or DHL to ensure delivery and a refund or exchange.

UNDERWEAR ITEMS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES

BORNEO is not responsible for unreceived returns. Any international orders must cover all costs of additional shipping charges as well as any taxes and/or duties to cover the order.

BORNEO, does reserve the right to refuse any return or exchange that does not meet the above requirements, but we do our best to keep you happy!

Further, BORNEO reserves the right to refuse service due to fraudulent activity or problematic customers.

How is the sizing of Borneo swim briefs and shorts?

BORNEO swimsuit and underwear sizes are‘True-to-Fit’and follow the approximate waist measurements listed below for the briefs, underwear and shorts.

Here are some tips to take care of your BORNEO garments and make sure they always look great
  • Hand wash: Treat your garment gently. Hand wash with cold water to keep it looking new for much longer.
  • Avoid strong products: Forget about harsh detergents for washing your clothes. These can damage the fabrics and cause them to lose color. Take good care of them!
  • Natural drying: To maintain the shape of your garments, it's best to air dry them, but away from direct sunlight, as the sun can damage the colors.
  • Don’t leave your clothes wet: After a day at the beach, don’t leave them wet for too long. Rinse them well and let them dry as quickly as possible.
  • Skip the fabric softener: Avoid using fabric softeners when washing. These products can affect the fabric and cause it to lose elasticity.
  • Keep clothes away from sharp or rough surfaces.
  • Store with care: When you're not wearing your garment, store it in a cool, dry place, away from direct light to keep its color and freshness.
  • Protect the details: If your garment has prints or special details, be careful when washing it to prevent wear or damage over time.

By following these tips, your clothes will always be ready for your next adventure!