Return policy
At BORNEO CLOTHING, we are committed to offering high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return items following the guidelines below.
Return Conditions:
Return Period: Items can be returned within 14 days of the purchase date.
Product Condition: Products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
Proof of Purchase: The original receipt or invoice is required to process the return.
Return Process:
- Packaging: Place the item in its original packaging along with the receipt or invoice.
- Reason for Return: Include a note indicating the reason for the return
-
Shipping: Send the package to the following address using a shipping company that offers tracking:
Borneo Men
Returns Department
[Return Address]
[City, State, ZIP Code]
Note: Return shipping costs are the customer's responsibility.
Refunds:
Once the return is received and verified, we will process the refund to the original payment method. Please note that the refund process may take up to 5 weeks from the date the return package is shipped. The refund should reflect in your account within 1 to 2 billing cycles after receiving the returned items.
Original shipping costs are non-refundable.
Items Not Eligible for Return:
Customized or made-to-order items.
Final sale or clearance items.
Underwear and swimwear without the hygiene liner intact.
Exchanges:
At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning the original product for a refund and placing a new order separately.
Contact:
If you have any questions or need additional assistance, please contact our customer service:
Email: contact@borneomen.com
Phone: +1 (279) 265-1750
WhatsApp: https://wa.me/+12792651750
We reserve the right to refuse returns that do not meet our policies or are suspected of fraud. By making a purchase with us, you agree to the terms of this return policy.
This policy is subject to change without prior notice.