Shipping policy

Last updated: September 11, 2026

This Shipping Policy applies to purchases made at borneomen.com, a store operated by BORNEO CLOTHING S.A.S., Tax ID (NIT) 901.615.394-5, domiciled in Medellín, Antioquia, Colombia.

1. Order processing

Orders are prepared and shipped on business days (Monday to Friday, excluding Colombian public holidays) once payment has been confirmed. Orders confirmed on weekends or holidays are processed on the next business day. When your order ships, we will email you the tracking number.

2. Domestic shipping (Colombia)

  • Main cities: 24 to 48 business hours after dispatch.
  • Mid-sized cities, towns and areas far from urban centers: delivery may take longer, depending on the carrier's coverage and transit times at the destination.

3. International shipping

  • 2 to 4 business days after dispatch, depending on the destination country.
  • International shipments may be subject to taxes, duties and import procedures in the destination country. Unless checkout expressly states that they are included, these charges are the responsibility of the recipient.
  • Customs clearance times depend solely on each country's authorities and are not included in the timeframes above.

4. Shipping costs

Shipping costs are calculated based on the destination and shown at checkout before you confirm payment. Orders shipped within Colombia with a value of COP $200,000 or more ship free. This benefit does not apply to international shipments.

5. Estimated timeframes

All timeframes are estimates and are counted from dispatch. They may vary for reasons beyond BORNEO's control, such as weather conditions, public order disruptions, high demand during peak seasons, road closures, carrier or government restrictions, or other force majeure events. If your order is delayed, we will keep you informed.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery address and for ensuring someone is available to receive the package. If an order is returned because of an incorrect or incomplete address, or because no one received it after the carrier's delivery attempts, the cost of reshipping will be borne by the customer. If you need to change your address, contact us as soon as possible: we can only change it before dispatch.

7. Damaged, incomplete or undelivered packages

When you receive your order, check the condition of the packaging. If the package arrives open, damaged or incomplete, or if tracking shows it as delivered and you did not receive it, email us at contact@borneomen.com within 48 hours of delivery with your order number and photos of the packaging and product. This allows us to file the claim with the carrier in time. This does not limit the rights granted to you by law as a consumer, including the legal warranty.

8. Exchanges and returns

The conditions for exchanges, returns and the right of withdrawal are set out in our Returns Policy and in the Terms of Service.

9. Contact

In the event of any discrepancy between this English version and the Spanish version, the Spanish version shall prevail.